64 votesSino commented
is this project dead? I dont understand why there is a lack of the software that does this? Pancakeapp has the right idea, but its not SAAS. Worketc is overloaded with BS, Mhelpdesk, is a one man operation- Tree.io is a dead project - But they get credit for having the right idea. We do not support clients for free, we obviously want to get paid for what we support; projects, etc - why cant we have an all in one system? Freshbooks only focuses on billing, because, it will eat up the other guys ( zendesk ) and all the other API guys, if they start focusing on support and crm. Sill searching for the best solution, I would appreciate any links to other companies to check out.